For long, a mysterious issue has been bothering the IT team of a large airport– the intermittent failure of the Wi-Fi network in one of its lounges to serve its customers. The problem occurred usually, but not always, during busy hours. The network provider was barraged with complaints; a solution was needed and it was needed quickly and it had to be a good solution, not a quick workaround. The network had to remain operational and therefore no “experiments” were possible. All analysis had to be done off-line but traffic sampling was allowed, provided no traveler information would become public.
After the conventional off-the-shelf solutions were exhausted, WiTuners was brought in to give it a try. Can WiTuners help with its capabilities of examining the in-depth performance details and performing what-if analysis?